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Personal information:

Personal information is collected on this website only when you voluntarily submit it by, for example, registering for the website, or updating your user profile. We respect the privacy of your personal information. Any collected personal information will not be shared, sold, or disclosed to any person or party, and will only be used within to communicate our news, events, industry partner information (i.e. Corporate Members and Exhibitors)  and other services with you.

Information collected from your computer or other electronic device:

We may also collect information about your online activities and your computer or other electronic device when you visit this website. This information may include your Internet Protocol (IP) address, domain name, browser type, date and time of your request and information provided by tracking technologies, such as cookies. This information does not identify any individual. We may also use tracking devices to identify websites that you visit before and after this website. This tracking helps us to understand our users better and to improve our website and the information it provides and to maintain and administer the website. This tracking does not involve the collection of personal information.

Access and choice:

Keeping your information accurate and up-to-date is important so we can provide you with helpful information and services. You may update, correct, or delete personal information by modifying your user profile. You can choose not to receive information about specific products and services, or any other promotional materials, from us by direct mail and/or e-mail at any time by modifying your communication preferences also located in your user profile.

Links to other websites:

We may provide links to third-party websites. We are not responsible for and cannot control the privacy practices of those other sites. Those sites will have their own privacy policy which may be different from this privacy policy. Please check the privacy policy for each site you visit.

Changes to the privacy policy:

We reserve the right to revise this privacy policy at any time. You will be notified of any significant changes made herein.

Student Reschedule or Cancellations

PaddleFit has the highest commitment to quality courses with small coach to student ratios, we book our certification coaches in advance and because of this we have a detailed reschedule/cancellation policy.

•More than 45 days notice: you can move to another course location and/or obtain a refund minus any admin or processing fees.

•30 to 45 days notice: you can move to another course location and/or date with only a $75 administration/transfer fee. No refunds allowed under 45 days notice.

•Less than 30 days notice: you can move to another course location and/or date with an administration fee of 25% of the total course cost. No refunds.

•7 days notice: you can move to another course location and/or date with an administration fee of 50% of the total course cost. No refunds.

•Less then 7 days notice or no notice; you forfeit your entire course fee.

PaddleFit Certification Cancellations

PaddleFit will do everything possible to avoid having to cancel or postpone our courses. There are a few times when this will be unavoidable.

•Weather postponements: if a course date needs to be cancelled or postponed due to poor weather then we will reschedule the course at a later date.

•Insufficient attendance: PaddleFit reserves the right to cancel and reschedule any course date if there are less than 6 students registered.

PaddleFit Gear and Goods Purchased

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Membership and Event Fees are not refundable.

By completing purchases with us you agree to have your Credit card and personal information securely stored as part of a payment profile within a 3rd party payment gateway. This securely stored payment profile will be used, when authorized, for automated recurring payments and will allow for easier and faster checkouts. No credit card information is stored within Member365 and all payment data is accessed by way of a secure API. Under no circumstances do we share credit card or personal details. 

Who can access the PaddleFit coach’s portal?

Please note that the PaddleFit coach’s portal is to be used by coaches of PaddleFit only. Certain workspaces within the coach’s portal will be tailored for and restricted to certain coach types(Core, Pro etc.); access to these areas will be determined and approved by PaddleFit staff. The Content that is displayed in your coach’s portal will automatically vary based on your user / coach type.

What can be posted?

To ensure all interactions within the PaddleFit coach’s portal are safe and friendly, PaddleFit staff will oversee the coach’s portal activity and will review, edit, and delete any inappropriate content that has been submitted. This includes abusive or offensive language, spam, malicious files, or other disrespectful contact. To help provide a productive environment, please report any offensive or suspicious activity to PaddleFit staff. Please note that not all user-submitted content is representative of PaddleFit, nor does it necessarily represent the views of PaddleFit, its staff or members.